Confidence starts with clear information.
Understand the details of your payment, protect your account information and use the appropriate channel when you need help.
Keep the important checks close.
A careful review can help you avoid mistakes before you confirm a transfer.
01
Protect your sign-in
Choose a strong password and keep account verification codes private.
02
Check the recipient
Verify names and receiving details with the intended recipient before proceeding.
03
Review the full transfer
Check the exchange rate, fees, receiving amount and delivery information offered for your transfer.
Use the right channel for help.
Use the website enquiry form for a brief description of your question. Do not attach passwords, identity documents, verification codes or full payment credentials.
Company and regulatory information
Visit About Mellon for our regulatory disclosure, or ask our team about a company due diligence enquiry.