Privacy Policy
How Mellon Secure Remit handles information collected through this website.
About this policy
Mellon Secure Remit is responsible for the personal information it collects through this website. This policy explains how information is used when you browse our pages, send an enquiry or choose optional analytics. It does not replace the privacy information provided within the Mellon mobile app, Merchant Dashboard or a partner service.
For a privacy question or request, use our contact form and identify your message as a privacy enquiry. Do not include identity documents, passwords or complete payment credentials in the form.
Information collected
When you contact us, the form asks for your name, email address, enquiry type and message. You may also provide your organisation, role and estimated payment-volume range. We receive the information you choose to include in your correspondence.
Website requests can also involve technical information such as an IP address, browser information, requested page and request time. These details support delivery of the website, abuse prevention and investigation of technical issues. Your cookie preference is stored separately in a first-party preference cookie.
How information is used
We use enquiry information to understand your request, respond to you and discuss relevant personal, business or partner services. Technical information supports website operation, security and troubleshooting. Optional analytics, when enabled and accepted, helps us understand which website pages are used.
Depending on the purpose and applicable law, processing may be necessary to take steps you request before a contract, meet a legal obligation, or pursue legitimate interests in operating and protecting the website and handling enquiries. Where processing relies on consent, including this website’s optional analytics, you can withdraw that consent.
Optional analytics and your choice
Analytics is not required to use the website. The analytics integration is designed to load only after you select analytics in the cookie banner and a valid analytics service is configured. Selecting Essential Only keeps this optional integration off.
You can change your selection using Cookie Settings in the footer. The website analytics integration does not intentionally send enquiry text, passwords or payment details. Read the Cookie Policy for details about preference storage.
Service providers and disclosure
Information may be handled by service providers needed to host and maintain the website, deliver correspondence, protect the service or provide analytics you have accepted. Information may also need to be disclosed where required by applicable law, a valid regulatory request, or the protection of legal rights.
Where a provider processes information outside your country, the applicable transfer requirements and safeguards must be considered. Contact us if you need information about the handling of a particular enquiry or a relevant provider.
How long information is kept
Retention depends on why information was collected. Relevant factors include whether an enquiry remains open, whether a business relationship follows, the need to investigate misuse or resolve a complaint, applicable record-keeping duties and legal limitation periods. Information should not be retained for longer than necessary for the applicable purpose.
The website preference cookie lasts up to 180 days unless you delete it sooner. Product records, where applicable, are governed by the relevant product privacy information and legal requirements rather than this website cookie period.
Your rights
Depending on applicable law and the circumstances, you may have rights to request access, correction, deletion, restriction or portability of your personal information, to object to certain processing, or to withdraw consent. Some requests may be limited by legal obligations or the rights of others.
Use the contact form to explain the request. We may need proportionate information to verify your identity before acting. You may also raise a concern with the relevant data protection authority, including the Nigeria Data Protection Commission where applicable.
Keeping your information safe
Keep account credentials and verification codes private. This website’s enquiry form is not intended for sending identity evidence, payment instructions or highly sensitive information. If further information is needed, ask our team for the appropriate channel.
No online service can promise absolute security. If you suspect a privacy or security incident involving Mellon, contact us promptly with a brief description and without including secret credentials.
Other services and updates
Links to an app store, documentation portal or product platform may take you to a service with its own privacy information. Review that information before using the service. This policy may be updated as the website, its providers or applicable requirements change. The current website version is available on this page.