Terms of Use
The terms governing use of the Mellon Secure Remit informational website.
Scope of these terms
These terms apply to your use of this website, operated under the Mellon Secure Remit brand. They explain the purpose of the website and the standards expected when using its information and enquiry facilities. If you do not agree to these terms, do not use the website.
They do not replace a payment-service agreement, mobile-app terms, merchant agreement or partner agreement. Separate terms and eligibility checks apply when you access those services.
Website information and availability
The website introduces Mellon’s personal-transfer, business-payment and partner-integration services. Information is provided to help you understand those services and decide whether to contact us or use an appropriate product channel.
A displayed country, currency, payment method or product description is not a promise of availability for a particular user or transaction. Eligibility, routes, fees, exchange rates and delivery information must be confirmed in the relevant service before a transaction is authorised.
Rates and illustrations
A calculator result is not a confirmed transaction unless the relevant product explicitly identifies it as such. Where a live quote cannot be obtained, the website displays an unavailable message rather than an invented rate. Any live quote can be subject to its stated validity period and applicable transaction conditions.
Decorative maps and connection lines illustrate cross-border connectivity. They do not identify confirmed routes or operating permissions in every displayed location.
Responsible use
Use the website lawfully and provide accurate information when making an enquiry. Do not impersonate another person, submit misleading requests, interfere with website operation, attempt unauthorised access, introduce harmful code or misuse forms and interactive features.
Do not send passwords, authentication codes, identity documents or complete payment credentials through the public enquiry form. Use the appropriate verified channel for sensitive information.
Content and third-party links
Website branding, design and content are protected by applicable intellectual-property rights. You may read and share links to public pages for lawful personal or business reference. Reproduction or commercial reuse beyond what the law permits requires the relevant rights holder’s permission.
Third-party names and marks belong to their respective owners. Links to other websites, app stores or platforms are provided for the relevant journey; the linked service’s own terms and privacy information apply.
Service changes and limitations
Website content and features may change or be temporarily unavailable because of maintenance, technical issues or other operational reasons. Do not rely on a website description as an assurance that a particular transaction has been accepted or completed.
Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. Any allocation of liability for a payment or product service is addressed in the relevant agreement and applicable law, not inferred from marketing content on this website.
Privacy, complaints and contact
The Privacy Policy and Cookie Policy explain website information handling and optional analytics choices. If you have a concern about the website or a service enquiry, follow the Complaints Policy or contact Mellon.
Any mandatory protections and rights provided by applicable law remain available. These website terms do not impose a new dispute forum or replace the terms governing an existing product relationship.